Acccount Manager
Job Description
Position: Account Representative
Employment Type: Direct Hire, Full-time (on-site)
Industry: A document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance, and billing industries across the U.S.
Location: Orlando, FL
Pay Rate: $27.00 - $28.00 per hour
Schedule: Mon - Fri, 8:00 AM - 5:00 PM
The company
- This is a leading technology-driven company in the document services industry, focused on providing best-in-class services and dedicated to utilizing industry-leading software and equipment.
The position
- Our Account Representatives manage the day-to-day tasks to support our clients with their projects in a fast-paced technical environment.
Essential duties & responsibilities
- Act as the primary point of contact between your clients and internal teams, including IT, Software Development, Operations, Marketing, Accounting, and Purchasing.
- Provide professional care and handling of designated accounts.
- Oversee client implementations, manage daily tasks for accounts, and monitor production work-flows.
- Assist clients in understanding print, mail, and online presentation specifications.
- work with internal teams to troubleshoot technical issues and create technical documentation to client specifications.
- Ensure accurate client billing and generate client reports.
- Collaborate with teams to enhance efficiency and deliver top-tier service.
- Basic Qualifications
Benefits:
- A strong, competitive benefits plan for you and your family.
- 401(k) & Roth + Employee Stock Ownership Plan
- Medical, Dental, Vision & Life Insurance
- Vacation, sick leave, and paid holidays – including your birthday!
- Employee Assistance & Care Programs
- Dedicated training as well as hands-on training with the Client Services team.
- Employee Ownership through their Employee Stock Ownership Plan (ESOP):
When you join our team, you’re not just an employee; you become an employee-owner,sharing in our company's success and shaping its future. - Culture of CARE for our Employees
Job Requirements
- Bachelor’s degree.
- 1-3 years of experience in account management, client implementation, or related industry experience.
- Strong problem-solving and critical thinking skills.
- Ability to grasp and explain technical concepts with ease.
- Excellent business writing and communication skills with a keen attention to detail for professional client communication.
- Strong organizational and coordination skills to manage multiple tasks, deadlines, and client needs efficiently.
- Proficiency in Word, Excel, PowerPoint, Outlook, and Teams
(Project management software experience is a plus!). - Clean criminal background.
- Drug-free workplace.
Additional Information
Celebrating our 34th year, Future Force Personnel Services is a full-service staffing firm specializing in Light Industrial, Professional, and Office/Clerical personnel. Our candidates range from entry-level temporary workers to highly skilled and experienced full-time professionals.
Headquartered in Miami Lakes, Florida, we currently have additional offices in Orlando and Atlanta, serving a broad range of clients, from small offices to large corporations, throughout the states of Florida and Georgia