Customer Service

Position: Customer Service
Industry: Manufacturing
Position Type: Full time
Pay rate: $22.00 per hour
Schedule: Monday to Friday, 8 AM to 5 PM
Location: Orlando, FL

General Accounting

Immediate opening for an experienced and accomplished person with a proven customer service record. Please review the lists of basic duties and qualifications below.

Basic duties and responsibilities:

• Handle incoming calls, and web and email queries for sales and pre-sales technical questions.

• Provide Product Selection, Pricing, Quotation, Availability, Technical information.
• Maintain relationships and favorable contacts with current and potential accounts.
• Qualify a call based on the details provided to best assist the customer.  
• Walk customers through online order placement and/or locate the correct product.
• Prioritize inquiries based on channel needs and meet SLAs.
• Receive, log, and assist in resolving channel partner and end customer complaints. Resolve customer issues/problems. Coordinate with other inter-company departments to satisfy customer needs.
• Support sales and marketing managers as necessary regarding sales activities.
• Rotational weekend support for High-touch Channels.

Qualifications:

• Proficient in Excel, Word, and Outlook.
• 1-3 Years in Customer Service.
• The ability to multi-task in a fast-paced manufacturing/office environment.
• Strong communication skills via telephone, emails, and chats.
• Capable of working independently and within a team environment.
• Must know how to follow a lead, nurture an opportunity, and complete an order.
• Positive attitude, highly motivated, competitive, and a self-starter.
• Excellent listening ability is required for effective sales communication.
• Bilingual (English/Spanish) skills are a plus.