Customer Service

Orlando, FL

Posted: 02/15/2024 Employment Type: 4 month assignment Industry: Manufacturing Job Number: 111158 Pay Rate: $22.00 Per hour

Job Description

Position: Customer Service
Industry: Manufacturing
Position Type: Full time
Pay rate: $22.00 per hour
Schedule: Monday to Friday, 8 AM to 5 PM
Location: Orlando, FL

General Accounting

Immediate opening for an experienced and accomplished person with a proven customer service record. Please review the lists of basic duties and qualifications below.

Basic duties and responsibilities:

  • Handle incoming calls, and web and email queries for sales and pre-sales technical questions.
  • Provide Product Selection, Pricing, Quotation, Availability, Technical information.
  • Maintain relationships and favorable contacts with current and potential accounts.
  • Qualify a call based on the details provided to best assist the customer.  
  • Walk customers through online order placement and/or locate the correct product.
  • Prioritize inquiries based on channel needs and meet SLAs.
  • Receive, log, and assist in resolving channel partner and end customer complaints. Resolve customer issues/problems. Coordinate with other inter-company departments to satisfy customer needs.
  • Support sales and marketing managers as necessary regarding sales activities.
  • Rotational weekend support for High-touch Channels.

Job Requirements

Qualifications:

  • Proficient in Excel, Word, and Outlook.
  • 1-3 Years in Customer Service.
  • The ability to multi-task in a fast-paced manufacturing/office environment.
  • Strong communication skills via telephone, emails, and chats.
  • Capable of working independently and within a team environment.
  • Must know how to follow a lead, nurture an opportunity, and complete an order.
  • Positive attitude, highly motivated, competitive, and a self-starter.
  • Excellent listening ability is required for effective sales communication.
  • Bilingual (English/Spanish) skills are a plus.

Additional Information

Celebrating our 33rd year, Future Force Personnel Services is a full-service staffing firm specializing in Light Industrial, Professional, and Office/Clerical personnel. Our candidates range from entry-level temporary workers to highly skilled and experienced full-time professionals.
Headquartered in Miami Lakes, Florida we currently have additional offices in Orlando and Atlanta and service a broad range of clients from small offices to large corporations throughout the entire state of Florida, and Georgia.

Meet Your Recruiter

Lisa Del Valle
Jr. Recruiter

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