The company

• This is a leading technology-driven company in the document services industry, focused on providing best-in-class services and dedicated to utilizing industry-leading software and equipment.

The position

• Our Account Representatives manage the day-to-day tasks to support our clients with their projects in a fast-paced technical environment.

Essential duties & responsibilities

• Act as the primary point of contact between your clients and internal teams, including IT, Software Development, Operations, Marketing, Accounting, and Purchasing.
• Provide professional care and handling of designated accounts.
• Oversee client implementations, manage daily tasks for accounts, and monitor production work-flows.
• Assist clients in understanding print, mail, and online presentation specifications.
• work with internal teams to troubleshoot technical issues and create technical documentation to client specifications.
• Ensure accurate client billing and generate client reports.
• Collaborate with teams to enhance efficiency and deliver top-tier service.
• Basic Qualifications

Benefits:

• A strong, competitive benefits plan for you and your family.
• 401(k) & Roth + Employee Stock Ownership Plan
• Medical, Dental, Vision & Life Insurance
• Vacation, sick leave, and paid holidays – including your birthday!
• Employee Assistance & Care Programs
• Dedicated training as well as hands-on training with the Client Services team.
• Employee Ownership through their Employee Stock Ownership Plan (ESOP):
  When you join our team, you’re not just an employee; you become an employee-owner,sharing in our company's success and shaping its future.
• Culture of CARE for our Employees